How it Works
How Our Jewelry Repair Process Works
Whether you are nearby in Valencia or planning to send your jewelry by mail, Avenue Stanford Jewelers makes it easier to explore the service your piece may need. Every item is different, so the appropriate repair depends on its materials, construction, and condition.
1. Explore Available Services
Review our jewelry repair services, including ring resizing, chain repair, stone tightening, polishing, and more. If you are unsure which service is right, contact us before placing an order.
2. Share the Details
Tell us what happened to your piece, what metal it is made from if known, and whether any stones or components are missing or damaged. Photos can be helpful for an initial discussion, but a final assessment may require inspecting the jewelry in person.
3. Arrange Drop-Off or Mail-In Service
Customers in the Valencia and Santa Clarita area can contact us about local arrangements. If you are shipping jewelry, follow our mail-in repair instructions before sending anything.
4. Assessment and Repair
Once the piece can be examined, we can determine whether the requested work is appropriate. If additional work or a different service is needed, that should be discussed before proceeding.
5. Return to Enjoying Your Jewelry
After the agreed work is completed, return or collection arrangements can be confirmed. Questions about a repair or custom design? Get in touch with Avenue Stanford Jewelers.